Illumia

Unleash your AI potential

we handle the rest.

We deliver a contactability service through a platform proven at scale with more than 10 million customers across 12 countries.

Accelerating the benefits of artificial intelligence while improving quality and operational efficiency.

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Illumia Platform

Agentic Contactability Platform

A single platform to connect with customers, automate customer journeys, and deliver intelligent experiences at scale.
Illumia combines agentic intelligence, omnichannel capabilities, and automation to execute every interaction with precision.
Designed for companies that want to increase their contactability and convert every interaction into results.

Image hover effect image — **Smart Contactability**
Allows you to reach more customers in less time, increasing real business opportunities and preventing contact attempts from being lost.

**Agentic Intelligence**
It reduces reliance on operational teams, speeds up service without wait times, and enhances the customer experience by resolving issues immediately.

Operational Applications

From acquisition to retention, one platform to orchestrate the entire customer lifecycle.

Sales

Activate interactions at the right time, manage interest with structured conversations and maintain follow-up until closure, achieving greater effective contact and converting leads into sales.

Customer Care

Manages real-time interactions to resolve requests, streamline customer attention, and maintain consistency across channels, enabling faster response times and an improved customer experience.

Customer Support

Handles every interaction with full customer context, prioritizes case management, and guides resolution step by step, enabling faster solutions and reduced rework.

Customer Retention

Intervenes at critical decision moments with conversations that address objections and reverse dissatisfaction, helping retain customers and reduce churn.

Agentic Collection

Executes payment-focused interactions, prioritizes contacts based on likelihood, and maintains continuity throughout the collection process, improving recovery rates and agreement fulfillment.

Calls Quality & Audit

Analyzes interactions at scale, identifies deviations, and evaluates the quality of every contact, ensuring operational control, compliance, and continuous performance improvement.

Smart BPO

Orchestrates end-to-end operations by combining automation and human talent to execute CX processes efficiently, at scale, and with full operational control, transforming operating models into measurable business value.

Operational Intelligence

Focus on customer care and acquisition

No upfront investment

A fixed operating cost, denominated in local currency and not tokenized.

No upfront investment

A fixed operating cost, denominated in local currency and not tokenized.

Accelerates the benefits of AI

Both in terms of service quality and cost reduction.

A proven large-scale platform

That manages over 10 million interactions across 12 countries.

40%+ reduction in operating costs

Projects always based on business cases.
End-to-end transformation in 18 months focused on reducing OPEX.

Zero upfront investment and results-driven

Elimination of upfront investments and implementation costs.
Direct focus on reducing operating costs.

Scalable and continuous availability

Fund growth without investment using an “Always Available” model for your customers. 24/7.
A business model that adapts to current business volume at all times.

Operations and Process Reengineering

Applying “Extreme Automation” to achieve Zero Touch workflows.
We combine technologies with human and digital agents.

Integration of In-House and Third-Party Agents

We restructure contracts and union agreements.
Partnerships to achieve cost and performance objectives.

Real results across industries

Our platform delivers measurable improvements in efficiency, customer experience, and operational performance across multiple sectors.

TELCO / COSTUMER CARE
+
0
%
First contact resolution improvement
RETAIL / SALES & ACQUISITION
+
0
%
Increase in convertion rate
FINANCIAL SERVICES/OPERATIONS
–
0
%
Reduction in operational costs